CLIENT SUPPORT
One place for your service conversation.
Raise a request, follow its status and keep the history within your Witz account.
Stay connected to your services.
Your account brings together actual orders, purchased services, available invoices and support tickets. Each ticket receives a unique reference and a status shared by you and Witz.
Please omit passwords, secret keys and sensitive assessment evidence from tickets. Witz will arrange an appropriate transfer method when needed.
Start with the right category.
Web Platform · Hosting · Domain / DNS · Business Email · SSL / Certificate · Website Performance · Cybersecurity · GRC / Assurance · Billing / Account · Project Query · Other.
For a new engagement, use Request a Quote. Existing service requests belong in your ticket history.
TICKET STATUS
Know where your request stands.
New
Request received.
Open
Request acknowledged.
In Progress
Work is underway.
Waiting on Customer
Additional information or customer action is required.
Resolved
A resolution has been provided.
Closed
The request has been completed.